Customer Service Advisor
This is a Permanent, vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Customer Service Advisor
Location: Based at head office - Memorial House, Coalville, Leicestershire
Hours: Monday to Friday, working between 8.00 am and 6.00 pm, on a rota basis, 35 hours per week
Salary - £27,657 gross per annum (RFJ 4)
Positions available – 2 full time positions available
The Role
The Customer Service Advisor is a key role within the business, acting as first point of contact for our customers, covering a range of queries from paying rent to reporting repairs, dealing with sensitive issues, treating each customer with respect and consideration.
No two days are the same, you will learn ‘on the job’ so there is no need for housing experience, but a background in contact centre work is essential, along with a passion for Customer Service.
You must have previous experience of working in a customer service centre, with an excellent telephone manner, we don’t use scripts so you will need to be empathetic, professional and be at ease with technology. Able to show your communication written skills working both emails and web portal queries, in-between calls.
The post will be based at our new re-furbished head office in Coalville, Leicestershire. After successfully passing the probationary period, there will be the flexibility to work flexibility from the office and at home.
If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include agile working, private healthcare options, with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive. We’ve a state-of-the-art, flexible workspace so you’ll have both great people and a great environment around you.
About us
emh is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities.
Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer.
Our values
Our values are important to us and we’re looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence.
Company Benefits
Our package for this role includes:
- Competitive salary
- 39 days’ annual leave (including statutory days), increasing to 44 days with length of service (pro-rata for part time) The call centre is closed on all bank holidays and the period between Christmas and New Year
- Contributory Social Housing Pension Scheme (your contributions are matched by emh up to 8%)
- Health Cash Plan and Enhanced Employee Assistance Program (Provided by BHSF)
- A wide range of training and development opportunities (we are an Investors in People accredited organisation)
- Opportunities to work flexibly and from home, where the business need allows
Qualifications
Educated to GCSE level in grade C/4 Maths and English.
A good understanding of IT packages.
Call centre experience is essential.
For further information about the role, please see attached Job Description and Person Specification.
How to apply
Please apply online with an up-to-date CV, detailing how you meet the requirements of the person specification.
Closing date 14th August 2026. Interview date 27th & 28th August 2026.
If you have applied for this specific position within the last 6 months, we kindly ask that you wait for future adverts before applying again.
“We reserve the right depending on application numbers to close or extend the closing dates for positions, we would therefore recommend an early application”
We ask all candidates to evidence their right to work status during the recruitment process. Please click here for a list of Sponsor Licence holders in the UK and information on the types of roles that are eligible for sponsorship.
About us
emh is one of the largest providers of affordable homes and care & support services in the East Midlands.
We have more than 20,000 properties in more than 40 local authority areas across the region, and we provide care and support to hundreds more customers.
Our mission is to provide housing and care to improve opportunities for people.
Our group includes:
- emh Homes: providing affordable homes for rent and ownership across the region
- emh Care & Support: providing care and support services to a wide range of customers, from people with disabilities to victims of domestic abuse
- Midlands Rural Housing: a specialist rural housing services and expertise
- emh Sharpes: Landscaping & Gardening
Working with us
We employ a wide range of people with a diverse range of skills. What could you bring to our team?
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