Competitive salaries
Pension scheme
Annual salary review

Tenant Liaison Advisor - 18 Month Fixed Term Contract

Salary £26,524 - £29,471 per annum
Location Home Working, with travel across the east midlands
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Temporary, vacancy that will close in {x} days at {xx:xx} BST.

The vacancy

Tenant Liaison Advisor – 18 Month Fixed Term Contract

Based: Home-based, with regular travel to sites across the East Midlands, and regular attendance at our head office in Coalville Leicestershire. 

Hours:  35 hours per week, working Monday to Friday.                                                         

Salary:  £26,524 - £29,471 per annum

 

The role

Following a successful funding grant, we have an exciting opportunity for Tenant Liaison Advisor to join our Planned Works team on a fixed term basis for 18 months.

As a Tenant Liaison Advisor, you will be responsible for liaising with our customers to assist the onsite delivery of emh homes Social Housing Decarbonisation Fund (SHDF) Planned Works Programme.  You will act as a liaison between our customers, contractors, and emh colleagues, answering any questions and addressing any concerns that the customer may have.

 

The ideal candidate

You will be customer-focused, a good communicator, and have excellent interpersonal skills. The successful candidate will be able to build rapport with customers and contractors, ensuring their engagement and create a positive relationship that minimises operational issues and complaints. You will have experience of working to deadlines and prioritising workloads, also experience of producing quality compliance and statistical information.

As a Tenant Liaison Advisor, you will regularly be traveling to sites across the East Midlands, and will need to regularly attend our head office, so the ability to travel is essential. Emh endeavours to offer opportunities to work flexibly and from home, where the business need allows.

Please see the attached job description and person specification for further details on the role, and the essential and desirable skills, experience and qualifications.

 

Our Values

Our Values are important to us at emh and we’re looking for a tenant liaison advisor who can live our values, and help embed them into the services we deliver. Our values are: Integrity, Diversity, Openness, Accountability, Clarity and Excellence.

 

Company Benefits

Our package for this role includes:

  • 39 days annual leave (including statutory days), increasing to 44 days with length of service.
  • Social Housing Pension Scheme (your contributions are matched by emh up to 8%)
  • Health Cash Plan and Enhanced Employee Assistance Program (Provided by BHSF)
  • a wide range of training and development opportunities (we are an Investors in People accredited organisation)
  • Company Sick Pay (increasing with length of service to six month’s full pay, six month’s half pay).
  • Opportunities to work flexibly and from home, where the business need allows.

 

About us

emh homes is part of emh, one of the largest and most successful providers of affordable housing and housing-related support services in the East Midlands.

We have been providing good quality affordable homes to individuals and families in the East Midlands since 1946.

But there is more to our work than looking after your home. We also help create communities where you can feel safe and supported.

We do this by:

  • Listening to your ideas and views about how you want our services to be delivered. No-one understands what matters most than you. Our resident groups let you have a say in how we manage your home and allows us to continually improve our services.
     
  • Backing up our housing with a range of support services and sheltered housing for residents who need help to live securely and independently.

Working with us

We employ a wide range of people with a diverse range of skills. What could you bring to our team? Watch our brief video below, to get a flavour of what it is like to work for us.

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