Competitive salaries
Pension scheme
Annual salary review

Income Assistant

Salary £24,050-£26,722 per annum
Location Coalville, Leicestershire (Home-based with a requirement to work from Memorial House, Coalville at least 2 days per week and as and when required
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This is a Permanent, vacancy that will close in {x} days at {xx:xx} BST.

The vacancy

Income Assistant

Salary: £24,050–£26,722 per annum (RFJ 4)
Location: Coalville, Leicestershire (Home-based with a requirement to work from Memorial House, Coalville at least 2 days per week and as and when required
Hours: 35 hours per week on a rota basis between 8am–6pm
Contract: Permanent

 

Are you passionate about helping others?

Do you want to make a real difference to people’s lives?

If so, this may be the job for you.

 

The Role

As an Income Assistant you will support the Income Team to collect rental income, support customers to prioritise their rent and help them sustain a successful tenancy.

You will provide administrative and telephone support to the wider Income Team. Whilst taking arrears actions in line with our procedures, up to the point of issuing a Notice Seeking Possession.

Key Responsibilities

  • Manage and support customers with low-level rent arrears and agree payment plans to manage and reduce rent arrears
  • Take payments, set up direct debits, and process refunds
  • Maintain accurate records in our housing management systems and other portals
  • Handle and resolve customer enquiries providing support and making the necessary referrals
  • Offer basic benefits advice and signpost for further support
  • Deliver excellent customer service by understanding individual customer circumstances and tailoring our services to meet their needs.
  • Build and maintain strong relationships with external partners
  • Demonstrate emh values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence.

About You

You will have experience of general administration and working in a customer service environment.

You will be confident using IT systems including Microsoft Office applications, maintaining accurate records and being able to work proactively and flexibly as part of a team

You will be a natural communicator with excellent negotiation skills and someone who is empathetic and understanding of diverse customer situations.

This is a fantastic opportunity to make a real difference in people's lives while developing your skills within a supportive team environment. If you're ready to take on this challenging and rewarding role, we'd love to hear from you.

The successful candidate will be trained and supported to learn everything needed to become an excellent Income Assistant.

**Please note this is not an Accountancy role**

How to apply

Please apply online, where you will need to:

  • Provide an up-to-date CV (Please ensure your CV evidences how you meet the requirements of the person specification).
  • Answer 2 supporting questions, to help demonstrate your suitability for the role.

 

Qu 1 Are you able to travel to Coalville – as you will be expected to work from Memorial House for at least 2 days a week and as and when required?

Qu 2 What has attracted you to this role and what skills would you bring (Max 500 words)

 

For further information about the role, please see attached Job Description and Person Specification.

Our values

Our values are important to us and we’re looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence.

Company Benefits

Our generous package includes:

  • Competitive salary
  • Contributory pension scheme
  • Health cash plan – BHSF
  • 39 days’ annual leave (including statutory days), increasing to 44 days with length of service (pro-rata for part time)
  • Flexible working
  • A wide range of training and development opportunities (we are an Investors in People accredited organisation)

 

Please note: We reserve the right to close these vacancies prior to the application deadline once a sufficient number of applications have been received, so recommend early application.

 

We ask all candidates to evidence their right to work status during the recruitment process. Please click here for a list of Sponsor Licence holders in the UK and information on the types of roles that are eligible for sponsorship.

 

About us

emh homes is part of emh, one of the largest and most successful providers of affordable housing and housing-related support services in the East Midlands.

We have been providing good quality affordable homes to individuals and families in the East Midlands since 1946.

But there is more to our work than looking after your home. We also help create communities where you can feel safe and supported.

We do this by:

  • Listening to your ideas and views about how you want our services to be delivered. No-one understands what matters most than you. Our resident groups let you have a say in how we manage your home and allows us to continually improve our services.
     
  • Backing up our housing with a range of support services and sheltered housing for residents who need help to live securely and independently.

Working with us

We employ a wide range of people with a diverse range of skills. What could you bring to our team? Watch our brief video below, to get a flavour of what it is like to work for us.

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